7-Day Return Policy

At NearBuyLux, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

Eligibility for Returns

You may request a return within 7 days of receiving your order if:

• The product is damaged or defective.
• You received the wrong item.
• The product has missing parts or accessories.
• The item is unused, unwashed, and in its original packaging with all tags attached.

Non-Returnable Items

The following items are not eligible for return:

• Products that have been used, washed, or damaged by the customer.
• Personal care and hygiene products (unless received damaged).
• Customized or personalized items.
• Gift cards or digital products (if applicable).

Return Process

1. Contact our support team within 7 days of delivery.
2. Share your order number along with photos or videos of the issue.
3. Once your request is approved, we'll arrange a pickup or provide return instructions.
4. After we receive and inspect the returned item, we'll process your refund or replacement.

Refunds

• Approved refunds will be processed to your original payment method within 5–10 business days after the returned item passes inspection.
• Shipping charges (if any) are generally non-refundable unless the return is due to our error.

Exchanges

We offer replacements for:

• Damaged products
• Defective products
• Incorrect items received

Contact Us

If you have any questions about returns, contact our customer support team:

Email: nearbuylux@gmail.com
Response Time: Within 24–48 business hours